THE rAVe Agency is seeking a dynamic and results-driven Client Success Manager. The ideal candidate will be responsible for managing client relationships, supporting sales initiatives and overseeing project implementations to ensure client success and satisfaction.

Essential Functions

• Experience and a detailed understanding of the fundamentals of project management
• Collaborate with sales to nurture leads and convert them into clients
• Assist in project implementations: manage project timelines and ensure timely and successful delivery of solutions
• Build and maintain strong, long-lasting relationships with clients
• Act as the primary point of contact for client inquiries, concerns and escalations
• Conduct regular check-ins to understand client needs and expectations
• Monitor and measure client satisfaction, addressing any issues promptly
• Analyze client data to track KPI and make data-driven recommendations
• Prepare regular reports and ad-hoc analytic requests

This position will support and assist THE rAVe Agency and rAVe [PUBS] at industry trade shows. The primary responsibility of a trade show intern is to act as a reporter. That entails shooting product videos featuring exhibitors’ new products, solutions and services on display. Each reporter will have a section of the show floor for which they will be responsible for covering. Besides shooting and uploading videos, you may be asked to perform other duties. Duties include but are not limited to social media coverage, taking show floor photos, writing blogs, titling the product videos, participating in our interactive game on the show floor and helping with logistics (testing equipment, set-up and tear-down, etc.)

The ideal candidate is outgoing, reliable, flexible, can think quickly on their feet, works well on a team, has a good work ethic, and works well under pressure. Additionally, any previous video experience and previous position where you had to move fast and talk to many people consistently is a plus but not required.

This position will support and assist THE rAVe Agency and rAVe [PUBS] at industry trade shows. The primary responsibility of a trade show intern – lead video shooter is to act as a reporter. That entails shooting product videos featuring exhibitors’ new products, solutions and services on display. Each reporter will have a section of the show floor that they will be responsible for covering. Besides shooting and uploading videos, you may be asked to perform other duties. Duties include but are not limited to social media coverage, taking show floor photos, writing blogs, titling the product videos, participating in our interactive game on the show floor and helping with logistics (testing equipment, set-up and tear-down, etc.)

The trade show intern – lead video shooter will also oversee equipment management. Duties include but are not limited to unpacking and packing equipment in Las Vegas, NV, taking daily inventory and ensuring all equipment is returned and charging in its designated area at the conclusion of each day.